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Latest News

Reopening Reminders

Thank you to everyone who has contacted us to schedule appointments for their pets since we were given the go ahead by NYS to provide wellness care and elective surgery last week.

We are currently experiencing very high call volumes. Urgent issues are being prioritized to ensure that all of our patients receive care as needed. Please be patient with us if we are unable to book an appointment immediately for a non-urgent matter.

We encourage you to continue to use our hospital app to order food and medication refills, as well as request an appointment. If you have not already downloaded our app, please look for it on the Google Play Store or the App Store

Do not hesitate to contact us if you have any questions or concerns. We look forward to seeing you and your pet soon.

 

 

Phase 1 Reopening Update – Wellness Services and Elective Surgeries

We hope that you and your pets are doing well! We are happy to announce that with Phase One of Reopening, we are now able to provide wellness care for your pets and perform elective surgeries. 

While the reopening allows us to expand the services we are able to offer, our number one priority is still the health and safety of our patients, clients and team members. For now, we will continue with the safety protocols we initiated over the last two months.  These include curbside service (click here for complete list of curbside guidelines), requiring all clients and team members to wear facial coverings and asking screening questions when you schedule your pet’s appointment as well as when you arrive at the hospital. We have implemented these measures to reduce exposure to COVID-19 for you and our team members. 

We encourage you to continue to use our hospital app to order food and medication refills, as well as request an appointment. If you have not already downloaded our app, please look for it on the Google Play Store or the App Store

Thank you for understanding these adjustments in service. Please be patient with us if we are unable to book an appointment immediately for a non-urgent concern. We are prioritizing our urgent cases to ensure all patients receive care as needed. Do not hesitate to contact us if you have any questions. We look forward to seeing you and your pet soon. 

COVID-19 Update 4/24/2020

Although it seems like Spring might never actually arrive, flowers are starting to bloom and the weather is slowly getting warmer. That means your pets are at an increased risk because ticks are especially active in the spring months. The best way to keep your pets safe from parasites is to make sure they are protected. We recommend the use of tick and flea protection year-round and have several effective products available. Please call us to order your pet’s parasite preventative or you can order through our hospital app. We are offering car-side pick-up or home delivery for your pet’s medication during the COVID-19 pandemic.
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The media tales of pandemic puppies and quarantine kitties that you’ve heard about are not myths. We are seeing an increase in new four-legged family members. Fostering has increased in our area as well. Studies suggest that a lack of socialization as a puppy can lead to behavioral problems like separation anxiety, noise phobia or fear aggression. You are probably wondering how you can socialize your new pet in the age of social distancing. While socializing with other people and pets isn’t a possibility right now, there are situations that you can expose your puppy to - like different surfaces and sounds. Check out this great resource for non-social puppy socialization ideas. 
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If your pet experiences any issues when we are closed, Animal Urgent Care at Pittsford Animal Hospital is open on Saturdays from 2-8 pm and on Sundays from 9am - 5pm. Animal Urgent Care is located at 2816 Monroe Avenue. They have also implemented car-side service, so please call when you arrive (585) 442-6915.

Veterinary Specialists & Emergency Services is open 24 hours a day, seven days a week. They have also moved to a car-side format. Please call ahead (585) 424-1277.

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If you have any questions or concerns, please give us a call. We are open and booking appointments for pets experiencing any medical problems, new puppies/kittens in need of vaccinations, puppy/kittens in the middle of a vaccination series and adult pets in the middle of a vaccination series.

Hospital Operations Update - COVID-19

To Our Valued Clients,
 
We continue to monitor this rapidly changing health crisis to help ensure the health and wellbeing of our patients, clients and team members. As a result of new CDC recommendations and a NYS executive order recently put into place, we are increasing our efforts to minimize the spread of COVID-19.
 
Effective immediately:
 
We will be moving to a car-side service format. Our front doors will be locked and you will be asked to call when you arrive for your pet's appointment. A team member will meet you at your vehicle and bring your pet inside. When you call, both to make the appointment and when you arrive for the appointment, you will be asked four screening questions. If you are symptomatic, we require you to wear a face mask, bandana or scarf during car-side service. If you have been diagnosed with COVID-19, someone else will have to bring your pet in. This is to ensure we are not putting our team members at risk.
 
We are currently booking appointments only for pets experiencing any medical problems, new puppies/kittens in need of vaccinations, puppy/kittens in the middle of a vaccination series and adult pets in the middle of a vaccination series. Any new wellness appointments will be booked after June 1. Our team members will be contacting you shortly to reschedule any wellness appointments currently scheduled.
 
We will only be booking emergent surgeries. Elective surgery appointments will be scheduled after June 1. If you have already scheduled an elective surgery for your pet, that surgery will be performed. If you have questions about an upcoming surgery or would like to reschedule, please call us.
 
If you will be boarding your pet with us, we ask that you do not send any personal items (blankets, leashes or toys) with your pet. If your pet requires a special diet, please send a small bag with the appropriate amount of food for your pet's stay.
 
Starting this Saturday, March 21, we will be reducing our hours through the end of April. The new hours will be: 
Monday-Thursday - open until 7 p.m
Friday – open until 5 p.m.
Saturday - open until 2 p.m.
 
In order to provide continuity of care during these temporary changes, we are working on developing telemedicine options for you. We will be sharing information about this soon.
 
Thank you for understanding these temporary adjustments in service. Do not hesitate to contact us if you have any questions and please stay safe. We look forward to continuing to provide compassionate care for your pet as we move through this crisis together.
 
 

COVID-19 Update 4/15/2020

We’d like to thank you for continuing to choose us to care for your pet. While a visit to our hospital might not look like it did a month ago, our commitment to delivering compassionate care to your pets has not changed- we’re still here for your pets and you.
In an effort to get you the information you need during this rapidly-changing crisis, we’ve compiled some of the most frequently asked questions. The first series will cover questions about COVID-19 transmission, as well as our services. In our next client communication, we will focus on questions regarding life with your pet during the pandemic, like how to socialize your puppy in the age of social distancing.
Please call us if you have any questions. Download our app or visit our website or Facebook page for the most up to date information about our hours and services.

COVID-19 Update 4/9/2020

Statement on COVID-19

Download Our App!

You can now be in control of your pet's health from ANYWHERE with our new app! You can schedule appointments, request food or Rx refills, and more! Plus, for every $100 you spend, you get rewarded. You’ll even get a loyalty stamp just for downloading our app! Download our app today to begin.

It's Easy:

1. Find us on the app store! Scan QR code or type in "Bayview Vet" on the app store.

 

 

2. Connect with us via the app! Begin using the app to request appointments, receive notifications about your pet's health, and access your pet's preventative reminders!

Download the app or give us a call today to learn more!

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