Creating a Great First Experience
If you’re a first-time pet owner or this is your first visit to our hospital, thinking about your initial appointment can be somewhat uncertain and can create unnecessary stress. For this reason, we’ve provided a general overview of what to expect and what to bring. We also encourage you to contact us with any additional questions you may have.
To ensure the safety of all our patients, we encourage you to take extra care when bringing your cat, dog, or small mammal pet into a new environment. Because some animals can be intimidating or aggressive toward others they don’t know, it’s best to keep your pet in a carrier or on a leash while in the waiting room. If possible, we encourage you to schedule your first appointment during a time when our hospital is less crowded to avoid such situations. If you have an extremely shy or more aggressive pet, feel free to discuss your concerns with us. We’re happy to advise you on appropriate behavior management techniques as well as fundamental training practices.
What to Bring
Please bring any health records or documents you have received from previous care providers. Ideally, this documentation should outline the vaccines your pet has received, parasite treatments, past surgical procedures, and other relevant medical information. If you have not previously submitted the new client form, please bring a completed paper copy and submit it to the front desk at check-in. We will add this to your pet’s medical records.
If possible, please also collect a fresh stool sample and the name of the food your pet eats, as well as the times and amounts you have been feeding him or her. Your veterinarian will discuss your pet’s current diet and make recommendations if needed.
The First Exam
As with all exams, our initial assessment is gentle and thorough. We will weigh and examine your pet, evaluating the condition of the skin, coat, eyes, ears, heart, lungs, teeth, and overall health. During this first visit, we will initiate pet health protocols with vaccines and parasite prevention. We will also discuss spaying/neutering if this has not yet been done, as well as the benefits of microchipping.
As always, we encourage you to bring your own questions and topics for discussion regarding your pet’s health. As your trusted team of veterinary professionals, we’re here to listen and advise you throughout the life of your beloved companion.